tq55 Privacy Policy
Your personal information is completely safe with us — tq55 protects your privacy using SSL encryption and strict data security practices.
Introduction & Scope
tq55 places the highest importance on the personal privacy of its platform users. This Privacy Policy describes how tq55 collects, processes, stores, and protects your information. This policy applies to the tq55 website, mobile platform, and all related services.
By using any tq55 service, you are considered to have accepted the terms of this Privacy Policy. If you disagree with any part of this policy, please refrain from using our platform and contact our support team.
Information We Collect
tq55 collects only the information necessary to run our services smoothly, ensure security, and provide you with the best experience. The different categories of information are described in detail below.
Identity Information
Name, date of birth, email address, and mobile number provided during account registration. This information is used to verify your identity and secure your account.
Financial Information
Transaction records, deposit and withdrawal history, and information related to payment methods (bKash, Nagad, Rocket, Upay, or bank transfer). Full payment card or account numbers are not stored on our servers.
Technical Information
IP address, browser type and version, device information, operating system, session duration, and page visit logs. This information is used for platform security and technical improvements.
Gaming Activity Information
Game history, bet amounts, win and loss records, and time spent on the platform. This information is used to apply responsible gaming policies and improve your experience.
Communication Information
Records of your conversations with our support team via live chat or email. This information is retained to ensure service quality and resolve disputes.
Cookie & Tracking Information
Session cookies, preference cookies, and performance measurement cookies. Cookies can be managed through your browser settings, but disabling certain cookies may reduce platform functionality.
Purpose of Data Use
tq55 uses collected information for specific and legitimate purposes. We never process your information unnecessarily.
| Purpose | Type of Data Used | Legal Basis |
|---|---|---|
| Account creation and identity verification | Identity Information | Contract performance |
| Transaction processing and financial security | Financial information, identity information | Contract performance and legal obligation |
| Platform security and fraud prevention | Technical information, gaming activity | Legitimate interest |
| Responsible gaming policy enforcement | Gaming activity, identity information | Legal obligation and legitimate interest |
| Customer service delivery | Communication information, identity information | Contract performance |
| Platform performance improvement | Technical information, cookies | Legitimate interest |
| Legal compliance | All applicable information | Legal obligation |
Data Sharing with Third Parties
tq55 never sells your personal information. However, in certain circumstances we may share limited information with trusted parties.
Service Providers
Payment processors, data storage providers, identity verification services, and technology service providers receive only the information required to perform their specific tasks. They are bound by our strict confidentiality agreements.
Legal Authorities
Necessary information may be disclosed in response to legal obligations, court orders, or requests from regulatory bodies. In such cases, we always follow a policy of providing the minimum information required.
Fraud Prevention
Limited information may be shared with industry-standard anti-fraud organisations to detect and prevent suspicious activity. This is also essential for protecting your account.
Business Changes
In the event of a corporate merger, acquisition, or restructuring, your information may be transferred to the new entity. In that case, the terms of this Privacy Policy will remain in effect and you will be notified in advance.
Data Security Measures
tq55 follows the highest industry standards to protect your information. Our multi-layered security framework is described below.
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SSL/TLS Encryption
All data transmission between your browser and our servers is protected by high-grade SSL/TLS encryption. This encryption ensures that no third party can intercept or read your information.
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Encrypted Data Storage
Stored sensitive data (passwords, payment-related information) is kept encrypted using industry-standard encryption algorithms. Plaintext passwords are never stored.
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Access Controls
Only authorised personnel can access your personal information, and they are granted access only to the information required to carry out their responsibilities. All access is logged.
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Regular Security Reviews
Our security team regularly conducts risk assessments, vulnerability testing, and penetration testing. This allows potential security risks to be identified and addressed early.
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Security Breach Notification
In the event of a data breach, we will notify affected users within the timeframe required by law and take the necessary steps to mitigate harm.
Cookies & Tracking Technologies
The tq55 platform uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.
Essential Cookies
Required for the core functionality of the platform. They manage login sessions and security operations. These cannot be disabled.
Performance Cookies
Measure the speed and performance of the platform. They collect anonymous statistics used to improve the service. Can be disabled.
Preference Cookies
Remember your language selection and other preferences so you get a personalised experience on each visit. Can be disabled.
You can control the use of cookies by changing your browser settings. However, disabling essential cookies may prevent you from logging in or making transactions on the platform.
Data Retention Period
tq55 retains your information only for as long as necessary. General retention period guidelines for specific types of data are provided below.
| Data Type | Retention Period | Reason |
|---|---|---|
| Core account information | For the duration the account is active + a defined period after closure | Contract performance and legal obligation |
| Financial transaction records | Extended period as required by law | Compliance with financial regulations and tax law |
| Customer service conversations | Limited period after closure | Dispute resolution and quality control |
| Technical logs | Limited short-term period | Security monitoring |
| Session cookies | Deleted as soon as the session ends | Functionality support |
Once the retention period expires, data is securely deleted or anonymised. However, information required for ongoing legal proceedings may be retained for an additional period.
Your Privacy Rights
As a user of the tq55 platform, you have the following rights over your own information. Contact our support team to exercise these rights.
Access
You have the right to receive a copy of the information we hold about you.
Rectification
You have the right to request correction of any inaccuracies in your information.
Erasure
The right to request deletion of your personal information in certain circumstances. This does not apply to information retained due to legal obligations.
Objection to Processing
The right to object to processing of information carried out on the basis of legitimate interest.
Restriction
The right to request that processing of your information be restricted in certain circumstances.
Data Portability
The right to receive the information you have provided in a structured, machine-readable format.
Protection of Minors' Information
tq55 is intended for individuals aged 21 and above only. We do not knowingly collect any information from minors.
Age verification is mandatory during registration. If we discover that a minor has registered on our platform, we will immediately close that account and delete all associated information.
Data Transfer and Storage Location
To operate our platform, your information may be stored on servers located outside Bangladesh. Even when data is transferred internationally, tq55 ensures that:
- Transferred data will remain protected in accordance with the standards of this privacy policy.
- Appropriate contractual safeguards are in place with third-party cloud providers.
- All data is always transmitted via SSL/TLS encryption.
- Required international data protection standards are followed for all transfers.
Policy Changes and Updates
tq55 may update this privacy policy from time to time. Reasons for changes may include regulatory updates, expansion of our services, addition of new technologies, or improvements to security measures.
For significant changes, we will provide a notification through the platform. Minor changes will be updated on this page before they take effect. Continued use of the service will be considered your acceptance of the updated policy. We therefore recommend visiting this page regularly.
Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact our support team. We are able to provide assistance in both Bengali and English.
Instant support in Bengali, 24/7
We take all privacy-related requests seriously and aim to respond as quickly as possible. We are always committed to resolving your concerns.
For more information or assistance
Visit the relevant pages for more information on responsible gaming or our terms and conditions.